Refund Policy

We generally do not issue refunds. If you are unhappy with the results of your transcript or caption files please contact us and we will work with you until the results are satisfactory. We may issue a credit in certain instances (for example if you uploaded a transcript that did not match the media file uploaded.) Please contact us if you have any issues and we’ll do our best to make sure you are satisfied.

Privacy Policy

Phone Italia srl takes great pride in meeting or exceeding customer expectations. We believe strongly in protecting our customers’ information and privacy. Any information you provide is kept in confidence and is secure. We only use your information to conduct our regular business. We do not sell or share our customers’ personal information with advertisers or anyone else.

What information do you collect?

As with other sites, we collect information that is typed into forms on the site such as name, address, phone number, product selections, , etc. We also collect some technical data that your browser shares with us, as it automatically does with all the websites you visit. This information helps us to continually improve the design of our site and allows us to make changes based on your computer operating system, browser, and other technical information. We do not share any of your private information with anyone else. We do not sell or rent your name or personal information with any other group. See the following questions for more details.

How does PHONE ITALIA protect my information?

We take all necessary precautions when sending your information across the Internet and storing it on our servers. Protecting the safety of your credit card information is very important to us. We use industry standard Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it’s a sophisticated method of scrambling data as it travels from your computer to our website’s servers. We also use industry standard encryption when storing that sensitive information on our servers.”.

Does PHONE ITALIA store my credit card information?

No. PHONE Italia does not keep your credit card number on file. Braintree, our payment processor, is a validated Level 1 PCI DSS Compliant Service Provider. They use an innovative and powerful technology that allows Phone Italia to accept payments via our website or over the phone without ever having to ‘handle’ sensitive card holder information.

Does Phone Italia share my information with anyone else?

No. Any information you provide is kept in confidence and is secure. We only use your information to conduct our regular business. We do not sell or share our customers’ personal information with advertisers or anyone else.
How can I contact you?

You can contact us by filling out the form or by any of the following methods:


Phone: +39 0432 244899

Phone Italia srl

Via Treppo 18

33100 Udine Italy


  • Applicability. These Global Terms and Conditions of Sale (these “Terms”) are the only terms that govern the sale of the goods (“Goods”) by the seller (“Seller”) and the buyer (“Buyer”), each of which is identified in the accompanying quotation, credit application, proposal, order acknowledgement, or invoice (the “Sales Confirmation”). These Terms and the Sales Confirmation comprise the entire agreement between the parties (collectively, this “Agreement”) and supersede all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral. These Terms prevail over any of Buyer’s general terms and conditions of purchase, regardless whether or when Buyer submitted its purchase order or such terms. Seller’s fulfillment of Buyer’s order does not constitute, and shall not be deemed to constitute, acceptance of any of Buyer’s terms and conditions and does not serve to modify or amend these Terms.
  • Cancellation. Cancellation or modifications of orders are subject to Seller’s prior written consent in each instance.
  • Price. Unless otherwise set forth in the Sales Confirmation, the price of the Goods is based on the prices quoted in Seller’s product catalog. All stated prices are exclusive of any taxes, fees, duties, and levies, however designated or imposed, including but not limited to value-added and withholding taxes that are levied or based upon the amounts paid under this Agreement (collectively, “Taxes”). Any Taxes related to the Goods purchased pursuant to this Agreement are the responsibility of Buyer (excluding taxes based on Seller’s net income), unless Buyer presents an exemption certificate acceptable to Seller and the applicable taxing authorities. If possible, Seller will bill Taxes as a separate item on the invoice presented to Buyer. If any exemption certificate presented by Buyer is held to be invalid, then Buyer shall pay Seller the amount of the Tax and any penalties and interest related thereto.
  • Payment; Taxes. Unless otherwise set forth in the Sales Confirmation, Buyer shall pay all invoiced amounts within thirty (30) days following the date of Seller’s invoice. Unpaid amounts shall accrue interest at a rate equal to the lesser of one and one-half percent (1.5%) per month and the maximum rate permitted by applicable law, from due date until paid, plus Seller’s reasonable costs of collection. Seller reserves all other rights granted to a seller under the Uniform Commercial Code (“UCC”) for Buyer’s failure to pay for the Goods or any other breach by Buyer of these Terms. In addition to all other remedies available to Seller (which Seller does not waive by the exercise of any rights hereunder), Seller may suspend the delivery of any Goods if Buyer fails to pay any amounts when due and such failure continues for five (5) days following Buyer’s receipt of notice thereof. Buyer may not withhold payment of any amounts due and payable as a set-off of any claim or dispute with Seller, regardless of whether relating to Seller’s breach, bankruptcy, or otherwise.
  • Delivery; Shipping.

    Seller will deliver the Goods within a reasonable time after receiving Buyer’s purchase order, subject to their availability. Seller shall not be liable for any delays, loss, or damage in transit. Unless otherwise set forth in the Sales Confirmation, Seller shall deliver the Goods, EX WORKS (Incoterms® 2010) at the location specified in the Sales Confirmation (the “Delivery Location”), using Seller’s standard methods for packaging and shipping same. Buyer shall take delivery of the Goods within three (3) days of Seller’s notice that the Goods have been delivered to the Delivery Location. If Buyer fails to take delivery of the Goods within this three (3) day period Buyer shall pay Seller for the Goods and all storage expenses incurred by Seller. Seller may, in its sole discretion, without liability or penalty, make partial shipments of Goods to Buyer. Each shipment will constitute a separate sale, and Buyer shall pay for the units shipped whether such shipment is in whole or partial fulfillment of Buyer’s purchase order.

    The quantity of any installment of the Goods, as recorded by Seller on the dispatch from Seller’s place of business, is conclusive evidence of the quantity received by Buyer upon delivery, unless Buyer provides conclusive evidence to the contrary. Seller shall not be liable for any non-delivery of the Goods to the Delivery Location, unless Buyer gives written notice to Seller of such non-delivery within five (5) days following the date that Buyer would, in the ordinary course of business, have received the Goods. Seller’s liability for any non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or adjusting the invoice respecting such Goods to reflect the actual quantity delivered.

  • Title; Risk Of Loss.

    (a) Title passes to Buyer upon delivery of the Goods at the Delivery Location. As collateral security for the payment of the purchase price of the Goods, Buyer hereby grants to Seller a lien on, and security interest in, and to all of the right, title, and interest of Buyer in, to, and under the Goods, wherever located, and whether now existing or hereafter arising or acquired from time to time, and in all accessions thereto and replacements or modifications thereof, as well as all proceeds (including insurance proceeds) of the foregoing. The security interest granted under this provision constitutes a purchase money security interest under the Uniform Commercial Code as adopted in the State of Texas.(b) Risk of loss or damage to the Goods passes to Buyer in accordance with the applicable Incoterm. If Buyer fails to accept delivery of any of the Goods on the date set forth in Seller’s notice that Seller has delivered the Goods to the Delivery Location, or if Seller is unable to deliver the Goods to the Delivery Location on such date because Buyer has failed to provide appropriate instructions, documents, licenses, or authorizations, then: (i) risk of loss to the Goods shall pass to Buyer; (ii) the Goods shall be deemed to have been delivered to Buyer; and (iii) Seller, at its option, may store the Goods until Buyer takes possession of them, at which time Buyer shall be liable for all costs and expenses resulting from such failure (including but not limited to the cost of storage and insurance).

  • Inspection; Rejection of Goods

    (a) As used in this Section 7, “Nonconforming Goods” means only the following: (i) the items shipped are different from those identified in Buyer’s purchase order; or (ii) the labels or packaging of the items incorrectly identifies them. Buyer shall inspect the Goods within five (5) days following receipt thereof (the “Inspection Period”). If, prior to the end of the Inspection Period, Buyer fails to notify Seller in writing of any Nonconforming Goods and to furnish Seller such written evidence or other documentation as reasonably required by Seller, then Buyer will be deemed to have accepted the Goods.(b) If Buyer timely and properly notifies Seller of any Nonconforming Goods, then Seller shall, in its sole discretion, (i) replace such Nonconforming Goods with conforming Goods or (ii) credit or refund the purchase price for such Nonconforming Goods, together with any reasonable shipping and handling expenses incurred by Buyer in connection therewith. Buyer shall ship, at Seller’s expense and risk of loss, the Nonconforming Goods to the Delivery Location. If Seller exercises its option to replace Nonconforming Goods, then after receiving Buyer’s shipment of Nonconforming Goods pursuant to Seller’s instructions, Seller shall, at Seller’s expense and risk of loss, deliver the replaced Goods to the Delivery Location.

    (c) Buyer acknowledges and agrees that the remedies set forth in this Section 7 are Buyer’s exclusive remedies for the delivery of Nonconforming Goods, and except as set forth in this Section 7, Buyer has no right to return the Goods to Seller without Seller’s written authorization

    Limited Warranty.

    (a) Unless otherwise set forth in the Sales Confirmation, Seller warrants to Buyer, for a period of twelve (12) months following the date of delivery to the Delivery Location (the “Warranty Period”), that the Goods will be free from defects in material and workmanship. Notwithstanding the foregoing, the Warranty Period for consumable Goods shall in no event exceed recommended replacement intervals set forth in the Instructions (hereinafter defined). If, prior to the expiration of the Warranty Period, Buyer informs Seller in writing of any breach of this limited warranty, then Seller may repair or replace the Goods that gave rise to such breach or, in Seller’s sole and exclusive discretion, refund the amounts that Buyer paid for such Goods.

    (b) The foregoing limited warranties do not apply to (i) any defect in Goods not manufactured by Seller; and (ii) any Goods manufactured according to Buyer’s specifications.

    (c) Buyer shall bear the costs of access, de-installation, re-installation and transportation of the Goods to Seller and back to Buyer. Any repair or replacement pursuant to this limited warranty shall not extend the Warranty Period. Seller does not warrant the Goods, or any repaired or replacement parts, against normal wear and tear. This limited warranty and remedy are expressly conditioned upon: (i) Buyer’s payment of the purchase price in full, (ii) Buyer giving written notice of the defect, reasonably described, to Seller within ten (10) days of the time when Buyer discovers or ought to have discovered the defect, (iii) the storage, installation, operation, use, and maintenance of the Goods in compliance with the published specifications and instructions provided by Seller or its suppliers or subcontractors (the “Instructions”), (iv) the existence of proper records of Buyer’s operation and maintenance of the Goods during the Warranty Period, (v) Buyer providing Seller with a reasonable opportunity to examine the Goods and the aforementioned records, and (vi) the absence of any unauthorized modification or repair of the Goods.

    (d) Before any test may be used to evaluate the Goods, Buyer shall: (i) provide Seller with reasonable written notification of such test, (ii) allow Seller to be present during such test, and (iii) receive Seller’s consent to the conditions of such test, which consent will not be unreasonably withheld. If a test is performed on the Goods, and Seller has not consented to the conditions of such test, then this limited warranty shall be void.

    (e) THE REMEDIES SET FORTH IN THIS SECTION 8 ARE BUYER’S SOLE AND EXCLUSIVE REMEDIES FOR ANY FAILURE OF SELLER TO COMPLY WITH ITS OBLIGATIONS UNDER THIS AGREEMENT, INCLUDING ANY BREACH OF THE LIMITED WARRANTY SET FORTH IN THIS SECTION 8. Correcting any defect in the manner set forth in this Section 8 shall constitute complete fulfillment of Seller’s obligations and liabilities under the Agreement following the delivery of the Goods, regardless of whether a claim is based in contract law, tort law (including negligence, strict liability or otherwise), or other legal theory. THE LIMITED WARRANTY SET FORTH IN THIS SECTION 8 IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER STATUTORY, EXPRESS, OR IMPLIED. EXCEPT AS SET FORTH IN THIS SECTION 8, SELLER MAKES NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. Any other oral or written statements, whether contained in general advertising or other printed material, do not constitute warranties, and Buyer agrees that it is not entering into the Agreement in reliance upon any such statements.

  • Indemnification. Buyer shall defend, indemnify, and hold harmless Seller and its parent company, their respective subsidiaries, affiliates, successors, and assigns and their respective directors, officers, shareholders, and employees from and against any loss, injury, death, damage, liability, claim, deficiency, action, judgment, interest, award, penalty, fine, cost, fees (including import and export customs fees), or expense (including reasonable attorney and professional fees and costs, and the cost of enforcing any right to indemnification hereunder and the cost of pursuing any insurance providers) arising out of or occurring in connection with the negligence or willful misconduct of Buyer or its employees or agents, including but not limited to: (i) any misuse or modification of the Goods by Buyer or its employees or agents, (ii) any act (or failure to act) by Buyer or its employees or agents in contravention of any safety procedures or instructions that Seller provides to Buyer or its employees or agents, or (iii) the failure to store, install, operate, or maintain the Goods in accordance with the Instructions.
  • Limitation of Liability.


    (b) The limitation of liability set forth in this Section 10 shall not apply to: (i) liability resulting from Seller’s negligence or willful misconduct or (ii) death or bodily injury resulting from Seller’s acts or omissions.

  • Design Changes. Seller reserves the right to alter, modify, or redesign its products without any obligation to replace previous shipments to Buyer.
  • No License. The sale of the Goods shall not confer upon Buyer any license, express or implied, under any patents, trademarks, trade names, or other proprietary rights owned or controlled by Seller, its subsidiaries, affiliates, or suppliers; it being specifically understood and agreed that all such rights are reserved to Seller, its subsidiaries, affiliates, or suppliers. Without limiting the foregoing, Buyer will not, without Seller’s prior written consent, use any trademark or trade name of Seller in connection with any the Goods, other than with respect to the resale of the Goods pre-marked or packaged by or on behalf of Seller.
  • Termination. In addition to any other remedies that Seller may have, Seller may terminate this Agreement with immediate effect upon written notice to Buyer, if Buyer: (i) fails to pay any amount when due under this Agreement and such failure continues for five (5) days after Buyer’s receipt of written notice of nonpayment; (ii) has not otherwise performed or complied with any of these Terms, in whole or in part; or (iii) becomes insolvent, files a petition for bankruptcy or commences or has commenced against it proceedings relating to bankruptcy, receivership, reorganization or assignment for the benefit of creditors.
  • Confidentiality. All non-public, confidential, or proprietary information of Seller, including but not limited to specifications, samples, patterns, designs, plans, drawings, documents, data, business operations, customer lists, pricing, discounts or rebates, that Seller discloses to Buyer, whether disclosed orally or disclosed or accessed in written, electronic or other form or media, and regardless of whether marked, designated, or otherwise identified as “confidential,” in connection with the Agreement is confidential, solely for the use of performing the Agreement, and may not be disclosed or copied unless authorized in advance by Seller in writing. Upon Seller’s request, Buyer shall promptly return all documents and other materials received from Seller. Seller shall be entitled to injunctive relief for any violation of this Section 15, without having to post bond or establish the insufficiency of a remedy at law. This Section 15 does not apply to information that is: (a) in the public domain; (b) known to Buyer at the time of disclosure; or (c) rightfully obtained by Seller on a non-confidential basis from a third party.
  • Force Majeure. Seller shall not be liable for any failures or delays caused by strikes, differences with workers, or any causes beyond the reasonable control of Seller, including but not limited to fires, floods, accidents, action of any governmental authority, war, insurrection or riots, or short¬ages of labor, energy, raw materials, production facilities, or transportation. Where delays or failures are caused by labor difficulties, Seller shall not be obligated to seek or obtain any settlement that, in Seller’s sole judgment, is not in Seller’s best interest.
  • Compliance. Each party shall comply with all applicable laws, regulations, and ordinances. Without limiting the foregoing, in no event shall Buyer take any action(s) contrary to the export and import laws and regulations in effect as of the date of shipment of the Goods of any country involved in the transactions contemplated by the Agreement.

    Governing Law and Jurisdiction.

    Exclusive jurisdiction and venue for any action, is in Udine, Italy.

  • Choice of Language. It is by the express intention of the parties hereto that the present Agreement and all its related documents be drafted in English.